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Question No. 1

Which two statements are true about exporting report data? (Choose two.)

Answer: C, D

Question No. 2

How is unconditional linking different from conditional linking for a linked column in a report?

Answer: A

Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created.


Question No. 3

Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

Answer: B, C

B: Following upper limits are imposed on a given input payload for the Batch operation:

C: Batch sends a set of operations to the server in a single request.

Question No. 4

Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.

What should you use to create this report?

Answer: D

The date_diff() function returns the number of seconds occurring between two dates.

Question No. 5

Which three tasks should you perform after deploying custom objects? (Choose three.)

Answer: A, D, E

AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.

Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.

E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.


Oracle Service Cloud User Guide, Release February 2017, page 92

Question No. 6

A customer has a problem with a damaged battery and searches your knowledge base with the search term 'battery damage issue.' The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.

What should you configure?

Answer: A

Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.

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